Manager, Infrastructure & Desktop Services

Perimeter Institute for Theoretical Physics Perimeter Institute is the world’s largest research hub devoted to theoretical physics. The independent Institute was founded in 1999 to foster breakthroughs in the fundamental understanding of our universe, from the smallest particles to the entirety of the cosmos. Research at Perimeter is motivated by the understanding that fundamental science advances human knowledge and catalyzes innovation, and that today’s theoretical physics is tomorrow’s technology. Located in the Waterloo Region of Ontario, Canada, the not-for-profit Institute is a unique public-private endeavour that enables cutting-edge research, trains the next generation of scientific pioneers, and shares the power of physics through award-winning educational outreach and public engagement.

The Manager, Infrastructure & Desktop Services role is responsible for overseeing all infrastructure and desktop services including Perimeter’s Service Desk, AV services, networking and communication services, and desktop management. This role is responsible for researching and procuring new equipment and systems and for implementing and operating those systems. Responsibilities include establishing and conducting periodic maintenance processes, monitoring and diagnosing system problems, identifying hardware and software standards as well as recommending new policies and procedures for appropriate use of these systems by Perimeter staff.

Supported by the Director, Information Technology, you will be responsible for supervising and mentoring seven direct reports including service desk, network administration, server management and AV staff. You will also work closely with the IT management team and decision makers in other departments in order to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.

Major Duties and Responsibilities:

  • Procure, deploy, maintain and monitor shared computing equipment including production, scientific and HPC servers and related equipment
  • Procure, deploy, maintain and monitor network equipment and communication services
  • Manage and monitor security services and perform periodic security audits
  • Plan, manage and operate appropriate system backups
  • Provide 3rd-tier technical support
  • Supervise and mentor technology services team staff
  • Evaluate, select and implement hardware, software and services
  • Co-ordinate IT staff and services for PI events
  • Input to annual planning and management of specific budget line items
  • Other duties as required

Knowledge, Skills and Abilities Required:

  • College or University degree in computer science or working equivalent is required for this role
  • Minimum of 6-8 years of experience in related roles
  • Strong technical knowledge of network, Mac and PC operating systems, including Linux and Microsoft Windows-based operating systems and OS X
  • Strong technical knowledge of current network hardware, protocols, and standards, including advanced routing protocols, client/server programming, and general network design
  • Extensive knowledge of operating system administration including configuration of mail systems, network configuration, system installation and configuration, fundamentals of security, and installation of third-party software
  • Dedicated leadership experience and drive to motivate staff
  • Proven experience in IT infrastructure planning and development
  • Strong interpersonal and communication skills; capable of writing proposals and good documentation, training users in complex topics, communicating with vendors, and interacting positively with management
  • Independent problem solving, and self-direction

    If we have described YOU in a nutshell CLICK HERE TO APPLY.  We look forward to learning more about you through your application so hurry as the posting closes February 2. 2016.

This role is full time on site in Waterloo and the salary ranges between $70,000 and $90,000 commensurate with experience and is complimented by a generous benefit package and outstanding work environment.

All qualified candidates are encouraged to apply; however Canadian citizens and Permanent Residents will be given priority. Perimeter Institute encourages applications from all qualified individuals, including women, members of visible minorities, native peoples and persons with disabilities. Applicants who require special accommodation in order to complete their application/interview are encouraged to contact for assistance.